“Matt and his team were very professional and knowledgeable throughout the process of buying my new Prado making it a very enjoyable process. Smooth run from the start and Jake made the finance process stress free. His knowledge is a value to the team and, when it came to approval, it was quick and easy. I would recommend Big Rock Toyota.”

– Sheehan M – Aug 2025

“Amira was pleasant to deal with and, despite her young years and only few months into the job, she was knowledgeable and organised. The vehicle was well presented at pick up and I was kept informed with all details pertaining to sale. The exact car I was looking for was in stock which was great as no long wait times. Everyone I dealt with from the manager, finance as well as sales were very pleasant to deal with. My Toyota connect is a great app to check car status. Overall I’m very happy with my purchase.”

– Jacqueline M – Aug 2025

“Rob was very helpful. It is my first new car after my separation. I was very nervous but Rob was very kind and explained everything carefully to me.”

-May W – Aug 2025

“From the telephone booking to arriving at the service desk and through to getting a washed vehicle at the end of the service, the customer service was impeccable. I will certainly buy my next vehicle from here.”

– Phil B – Aug 2025

“We were looking for a specific vehicle to tow our caravan. Antonio was informative and able to explain all the cars features to us. He also gave advice on the workings of the warranty for Toyota Certified vehicles. Being pre-owned, the car was available and impressed on the test drive.”

– Brett K – Aug 2025

“Lucy was very pleasant and considerate and I loved having the complimentary Uber service. I loved the look of my car afterwards and very impressed that someone had found my lost earring. Overall, getting a service done is just a routine inconvenience – but it was made into a pleasant experience by your staff and process.”

– Kerry F – July 2025

“From start to finish there was great communication and excellent service, particularly Marcel. He really cares and makes you feel really confident and comfortable. The complimentary Uber was so helpful. The car was ready within the promised timeframe and in such clean and good condition when picked up.”

– Lara R – Aug 2025

“Customer requirements and care beyond were beyond my expectations”

– Darryl K – Aug 2025

“Friendly staff. They’re easy to speak to and explain everything. Car serviced while I waited, drank coffee and read the paper. Vehicle condition when completed was clean and tidy, and the booking experience was quick and easy.”

– Maureen S – July 2025