Testimonials for Big Rock Toyota

What Our Guests Are Saying

"The sales people are not pushy, are normal and seem to know what they're talking about. They don't put you down and don't make you feel as though you know nothing because you are a female. Fraser was genuine and you could tell he wasn't acting a part. We have bought several cars through this dealership. Will not hesitate to do further business with them."

-Julie B - August 2020

 

"Extremely impressed with the service we received from Rob buying our new car. Rob was very helpful and friendly. He was so easy to negotiate with and made sure we were well looked after. We would highly recommend Rob and Big Rock Toyota."

-Allison T - July 2020

 

"Fraser was top drawer. He was easy to get hold of and always replied back to my emails. He was honest and always answered my questions well. Very impressive. Keep up the good work!"

-Luminosity Holdings PL - July 2020

 

"How seamless it all was....I was anxious when I began looking for a new car and by the time I signed the first lot of papers and paid my deposit I was very happy."

-Pasquale F - June 2020

"The level of service from Justin Smith was beyond the usual salesman experience we have had previously. Justin is a credit to your dealership and we are completely satisfied with the whole experience".

- Michael H - June 2020

 

"This is my 4th vehicle I have brought from them. Their salesmen provides a no pressure relaxed buying experience. Very knowledgeable on the vehicle and no high pitch sales pressure. "

- John H - May 2020

 

"Feels like a family. Wonderful, non pushy salesman who helped me factor in all my requirements on my budget. I'd just like to say that Big Rock Toyota is just one of the nicest and friendliest companies to visit. I look forward to a long and happy future with them." 

- Julie E - May 2020

Customer Service and the whole atmosphere in shop. Staff are very knowledgeable and welcoming. A great example of how customer service should be, not only within car dealerships, but in general. Keep up the great work!  

- Dusan T - May 2020

"Great communication, service completed earlier than expected. Thorough and explained what had been included in the service. Very helpful and friendly, just really good to deal with. "

- Lorraine S - August 2020

 

"The whole experience! From booking the service to the reception I received and to the explanations of what was done with my vehicle - it was thoroughly professional. Steve was very pleasant, and Big Rock Toyota is a great dealership in terms of customer service."

- Thir S - July 2020

 

"Able to book it in within a couple of days. Price effective service. Additional extras - cleaning car in and outside for pickup, roadside assistance complimentary membership, valuation of my vehicle. Very efficient service and price. Steve was great and explained to me the reason for the loud noises and what they did to rectify.

- Heidi S - June 2020

"Very friendly staff and amazing service. Cameron was very helpful and a great communicator."

- Irina K  - August 2020

 

"Friendly, professional and courteous staff. Cameron knew his product, explained what was happening, including costing, in a clear, friendly manner. I have 5 Toyota vehicles and feel taking them all to Big Rock for servicing is one of the better decisions I've made in ages."

- Robert M - July 2020

 

"Great service - I was picked up and dropped off both ways. The bus drive and the people at the front desk were courteous and polite."

- Christopher M - June 2020

"Big Rock have been responsive to my needs ever since I bought my wonderful Yaris. Their service has been quick and thoughtful and I love having a cup of coffee while I wait. A very friendly place...well done Big Rock!"

- Eversley R - July 2020

 

"From my initial enquiry to the actual service day, I was greeted by staff (Ria & Steve) showing professionalism and courtesy. Once the service was booked, I received a text reminder about the service. On the day of service, Steve carefully explained to me what would be covered by the service and timeframe. I requested a touch up paint for the car and Steve saw to it for me. I received a call from Steve to inform me when the car was ready for collection. When I collected the car, Steve walked me through the work done and other benefits such as fuel discount. I felt respected and valued."

- Kai N - July 2020