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Testimonials at Big Rock Toyota

What Our Guests Are Saying

"The process, experience, communication and professionalism displayed by Rob and the team at Big Rock Toyota was 1st class and a perfect example for anyone in the industry. Love the HiLux and love it more every time I get behind the wheel."

-Mathew C - January 2021

 

"Rob went above and beyond for us! I will be telling everyone to go to Big Rock! My wife was so excited about her new car!!!"

-Steven R - January 2021

 

"We have been with Big Rock Toyota for many years and have always been very satisfied with the service. Our Salesperson was Rob Cuthbert and we found him to be very genial, professional and would highly recommend him to anyone."

-Valma F - November 2020

 

"The sales people are not pushy, are normal and seem to know what they're talking about. They don't put you down and don't make you feel as though you know nothing because you are a female. Fraser was genuine and you could tell he wasn't acting a part. We have bought several cars through this dealership. Will not hesitate to do further business with them."

-Julie B - August 2020

 

"Extremely impressed with the service we received from Rob buying our new car. Rob was very helpful and friendly. He was so easy to negotiate with and made sure we were well looked after. We would highly recommend Rob and Big Rock Toyota."

-Allison T - July 2020

 

"Fraser was top drawer. He was easy to get hold of and always replied back to my emails. He was honest and always answered my questions well. Very impressive. Keep up the good work!"

-Luminosity Holdings PL - July 2020

 

"How seamless it all was....I was anxious when I began looking for a new car and by the time I signed the first lot of papers and paid my deposit I was very happy."

-Pasquale F - June 2020

It's a great feeling receiving old fashioned, absolutely top quality service from people who know and love the product. And all this in very trying times of Covid, wish others could use the team as an example, things would be a lot better.  Thank you Big Rock.  

- Robert M - January 2021

"I willingly do a 1000km round trip to have my car serviced by you guys. Well worth the drive and time."

-Tina P - January 2021

 

"Great communication, service completed earlier than expected. Thorough and explained what had been included in the service. Very helpful and friendly, just really good to deal with. "

- Lorraine S - August 2020

 

"The whole experience! From booking the service to the reception I received and to the explanations of what was done with my vehicle - it was thoroughly professional. Steve was very pleasant, and Big Rock Toyota is a great dealership in terms of customer service."

- Thir S - July 2020

"Very friendly staff and amazing service. Cameron was very helpful and a great communicator."

- Irina K  - August 2020

 

"Friendly, professional and courteous staff. Cameron knew his product, explained what was happening, including costing, in a clear, friendly manner. I have 5 Toyota vehicles and feel taking them all to Big Rock for servicing is one of the better decisions I've made in ages."

- Robert M - July 2020

 

"Great service - I was picked up and dropped off both ways. The bus drive and the people at the front desk were courteous and polite."

- Christopher M - June 2020

"Big Rock have been responsive to my needs ever since I bought my wonderful Yaris. Their service has been quick and thoughtful and I love having a cup of coffee while I wait. A very friendly place...well done Big Rock!"

- Eversley R - July 2020

 

"From my initial enquiry to the actual service day, I was greeted by staff (Ria & Steve) showing professionalism and courtesy. Once the service was booked, I received a text reminder about the service. On the day of service, Steve carefully explained to me what would be covered by the service and timeframe. I requested a touch up paint for the car and Steve saw to it for me. I received a call from Steve to inform me when the car was ready for collection. When I collected the car, Steve walked me through the work done and other benefits such as fuel discount. I felt respected and valued."

- Kai N - July 2020